Benefits
A game-changing business intelligence tool that harnesses real-time social network analysis for organisation change and restructuring programmes.
Every day executives leading organisational change and restructuring programmes make critical decisions without complete information. Plenty of intelligence is available on formal elements such as divisional headcount, reporting lines and financial performance. But no reliable intelligence is available on informal factors such as internal social networks, the key people sustaining each customer relationship or business units that are poorly integrated with the rest of the organisation. Informal factors of this kind are decisive impact on performance. Failing to take them into account leads to poor strategic decisions and unexpected negative consequences.
SONAR Diagnostic fills this gap, providing detailed analysis on a host of invisible organisational factors. Executives can visualise an entire enterprise plus all its customer and supplier relationships; zoom in to a single customer to examine the mesh of contacts and relationships; filter down to isolate the three employees most central to that relationship; select one of these employees to see their relationships, their network scorecard and their top expertise. As well as this powerful visual interface for line-of-business executives SONAR Diagnostic also includes a statistical tool for specialists in organisational network analysis (ONA). This generates standard ONA metrics including in-degree, out-degree and network centrality plus the ability to run “what if” scenarios modelling the impact of divesting a business unit or losing a key executive.
Key Points
- Detailed analysis of collaborations, information flow & expertise
- Analysis covers whole enterprise plus third-party relationships (customers, suppliers, etc)
- Can identify 50 key performance factors
- User-friendly visual interface enables executives to identify issues rapidly
- Full access to underlying statistics for expert consultants
- Can be provided as a managed service using archived data
- System can be deployed internally in just 2 days
- Expertise identified by mining email & other server-side sources
- Based on Natural Language Processing & Social Network Analysis algorithms
- Out-of-the-box integration to Microsoft Exchange & IBM Lotus Domino
- Out-of-the-box integration with LDAP/LDIF contact databases
- Out-of-the-box integration wikis, blogs & other RSS sources
- Further integrations as extra-cost options
