Blog | Archive for June, 2008

Japanese Business Culture and Social Computing

By Charles Armstrong | Friday, June 27th, 2008

A couple of weeks ago I was in Sapporo at the Infinity Ventures Summit (the site’s in Japanese) to talk about the role of informal networks in business and show off Trampoline’s SONAR Suite. This is the largest technology innovation conference in Japan, bringing together the leading start-ups, corporations, analysts and investors. The focus was mainly on mobile and consumer internet so Trampoline really stood out as an enterprise infrastructure provider. We were also one of just four non-Asian firms invited to present.

I’ve travelled in Japan in the past but this was my first visit in a business context. The amazing etiquette involved in exchanging business cards was the first thing that struck me. In an unstructured setting like a drinks reception in the West cards are typically swapped at the end of a conversation if there’s a likely relevance for future contact. In Japan cards are exchanged at the start of a conversation with no filter for relevance. This means you get through a lot of cards and your pockets rapidly end up bulging with other people’s.

Cards must be offered horizontally with the text in the correct orientation for the recipient, held at the corners in both hands. When you receive a card you must hold it similarly in both hands and give it your full attention for a second or two before looking up or continuing conversation. You must hold the card in front of you throughout the conversation. It’s insulting to put it in your pocket, scribble a note on it or (worst of all) hand someone a crumpled or disfigured card. If you’re sitting around a table with people the correct thing to do is lay everyone’s cards out in front of you in a neat row matching their positions around the table.

What interested me most, however, was the cultural alignment of Japanese enterprises with social computing solutions. Previously I’d assumed that Japanese business culture would be intrinsically hostile to technologies that make informal groupings and networks visible, or which lead to information being shared in new ways, since there is sensitive etiquette surrounding these processes. However my experiences in Sapporo completely changed my view of this.

The connection I’d failed to make previously is that Japanese corporations have historically placed a much higher value on the informal networks amongst their employees than their Western counterparts. Within the “shushin koyo” model of life-long relationships between employer and employee, many aspects of the individual’s social life were organised and supported by the corporation. This was seen to build organisational strength and forge links outside the formal structure (both of which are also notable drivers for social networking tools in the enterprise). During the long recession in the 1990s a lot of these extra-curricular activities were cut, but a management culture persisted in which informal networks were highly valued. On the face of it enterprise social computing tools are perfectly placed to fill this gap.

In many cases products developed for a Western market will need to be modified significantly before they are suitable for Japanese customers. This won’t simply be a case of changing language in the user interface. Behaviours around privacy management and authorisation will almost certainly need to be modified to fit different cultural nuances. But contrary to my initial assumption, Japanese corporations may prove to be early and well-informed adopters of social computing technologies.

I’m indebted to Shuji Honjo for drawing my attention to the possible like between social computing and corporate involvement in extra-curricular activities.


Enterprise social networks gaining ground

By Charles Armstrong | Friday, June 27th, 2008

Computing.co.ukIan Williams on how “companies look to better collaboration.”

Read the piece


Stroke of genius as business cards turn into invaluable multimedia tool

By Charles Armstrong | Wednesday, June 25th, 2008

TelegraphRichard Tyler discusses the potential of enterprise social networking.

Read the article


Global research from Trampoline Systems reveals 88 per cent of businesses ready to deploy enterprise social networking

By Charles Armstrong | Tuesday, June 24th, 2008

UK businesses lead the US in embracing enterprise 2.0 technologies

Boston and London, UK, 24 June 2008 – Trampoline Systems, social intelligence for business, today revealed the results of global research offering insights into the future of enterprise social networking. The research, carried out in the US and the UK, revealed that 88 per cent of businesses are eager to start using social networking although many are looking for more business functionality than in consumer social networks. UK businesses are eager to deploy social networking in the enterprise with 94 per cent of those surveyed believing social networking would be beneficial to use at work compared to 82 per cent of US organisations.

Trampoline Systems surveyed industry executives in the US and the UK for their views on how social networking could be useful for businesses in the future. 84 per cent reported that social networking would help with sharing knowledge and expertise with colleagues across the organisation and 68 per cent would like help with finding relevant information. Those surveyed are also eager to open up connections within the business with 69 per cent citing they want to be able to interact with colleagues that they don’t already know personally.

But businesses are still holding back from fully embracing these new technologies. The top concern of businesses in the UK and the US is that social networks are too separate from other IT systems, requiring employees to enter information about themselves into the social network and distracting them from their work. This is despite the fact Trampoline’s enterprise social networking tools automatically update a user’s profile using data from their everyday work including email. 75 per cent of large organisations in the US and 66 per cent of UK businesses believe that a social network which integrates internally with a company’s email system to automatically update a user’s profile would be an extremely useful communications tool.

Charles Armstrong, Chief Executive Officer of Trampoline Systems, says: “This survey confirms that enterprise social networking is firmly established in corporate thinking on both sides of the Atlantic. Interestingly, it also verifies that executives are increasingly concerned about the drawbacks with conventional systems that rely on manual profile updates. In the current economic climate, businesses are under more pressure than ever to improve the way they work and fully harness the talent and experience in their workforce. Intelligent social networks that automatically stay up to date with new expertise and contacts offer a simple and powerful route to achieving this.”

Overall, Trampoline’s research highlights that businesses in the US and the UK are recognising the strategic and business value of enterprise 2.0 technologies. This is backed up by Forrester Research which reported in April 2008 that the enterprise 2.0 industry will be worth $4.3 billion by 2013.

Trampoline undertook the research at this year’s Enterprise 2.0 Conference in Boston and Web 2.0 Strategies event in London and surveyed 111 delegates.

About Trampoline Systems
Trampoline Systems provides social intelligence for business. Trampoline’s SONAR Suite is 360° enterprise social computing for employees and managers. Metascope provides advanced analysis and visualisation for ONA/SNA professionals. Trampoline’s clients include the Raytheon Company, a top 5 global management consultancy and the UK Foreign Office. Accolades include the Red Herring 100 Europe 2008 and Oracle’s EMEA Innovation Award 2007. Trampoline raised $6m in Series A investment from the Tudor Group in March 2007 and was named a “Cool Vendor” by Gartner in 2008. For more information please visit www.trampolinesystems.com.

For media enquiries please contact:
Jaime Carron and Becca Daniel, Skywrite Communications

trampoline@skywritecomms.com

+44 20 7608 4650


Almost 90% of firms ready for enterprise social networking

By Charles Armstrong | Tuesday, June 24th, 2008

Computer WeeklyComputer Weekly reports on the results of Trampoline’s enterprise 2.0 survey.

Read the article in Computer Weekly.


WorkTech08 North

By rebecca | Friday, June 20th, 2008

Charles Armstrong, Trampoline’s CEO, will be speaking at WorkTech08 North in a few week’s time. WorkTech, organised by the Cordless Group, is a forum on the future of work and the workplace and is in it’s fifth year. The theme this time is Creative Places, New Media and The Future of Work, so it’s likely to be very interesting to anyone working with new enterprise technologies.

Charles will be speaking with Philip Ross, CEO of Cordless Group, on the topic The Connected Enterprise. They will look at technology trends that empower employees to connect, collaborate and innovate, and examine ways of strengthening informal employee networks across departments and geographies.

WorkTech08 North will be held at The Lowry, Salford Quays, Greater Manchester on 23rd and 24th July. Learn more here.


Visualivideo

By rebecca | Tuesday, June 17th, 2008

I had a video made from the visualisations in Trampoline’s products for the Enterprise 2.0 Conference party. The party played with the theme “No man is an island”, for which we had this video showing, blow ups of Charles’ photography from St. Agnes (the tiny island on which he did the ethnographic research into information distribution that led to Trampoline) and little photos as gifts. We had funky furniture and great tunes too, but I can’t find even a tenuous way to link them to the theme. Most importantly, it provided a venue for folks to meet each other, chat and make connections, hopefully resulting in each of them being a less of an “island” in the sea of conference attendees.


Trampoline visualisations video from rebecca kemp on Vimeo.

I wanted our product to look like art, and we did a pretty good job, if i do say so myself. It was made so fabulous by Eddie Codel (editing) and Trampoline Dev (product)! The content is taken from SONAR Dashboard, SONAR Flightdeck and Metascope.


E2 Wednesday: The Toaster-Killing Cloud, E2 Clusterfage, You Give Good Boothage, There’s Such a Thing as Too Much Stuphs, Great Party

By peter | Wednesday, June 11th, 2008

It’s Wednesday afternoon at Enterprise 2.0. In spite of a few frustrating failures in infrastructure, it’s been a really great two days here at E2 for Trampoline.

Right now I’m sitting in the EMC booth stealing their hardline because WiFi is down (again) and our hardline is down (again). Evidently Enterprise 2.0 still doesn’t mean reliable internet connections or badge readers which, like, read badges.

Ironically even the toasters on the breakfast bar this morning were teh fail and I had to steal one and jack it into a power strip inside one of the breakout rooms to toast my bagel. (Which, by the way, was artfully sliced to look like the victim of a drunken accident with a chainsaw. Not that I am in the least bit picky about my toasting. Oh no, not me.)

The deepest irony about the toasters was that during the “Evening in the Cloud” event several speakers likened cloud computing to needing to be as predictable, reliable and standards-driven as our electricity supply, clearly tempting fate and cursing the event and my breakfast toasting.

New England is in the middle of one of the weirdest early June weather fronts in history with temperatures in the high 90’s and huge thunder-storms and even tornado warnings, and really, there’s only one company on the planet to blame all of this on…

I blame google, of course.

I hereby declare that cloud computing evangelists are no longer to be taken seriously if they liken their services to electricity. In fact you should probably immediately take proactive de-cursing actions lest you find yourself suddenly in a region-wide freak weather phenom, total blackout or starring in a real-life version of I Am Legend.

Adrian, Steve Ardire and I worked the booth yesterday (with occasional support from Rebecca and Jules, who had lots to do on the party and so were constantly jetting about the hotel alternatively solving herculean problems and looking wistfully out the window at the sailboats).

The booth experience was very, very interesting. As always Adrian was the companies greatest low-key evangelist and gave great demo while Steve managed little micro-demos on his mac off on the side. (The people Steve talked to all left with a very pleased but somewhat dazed look in their eyes.) We were 2 or 3 rows deep for most of the day, even when all we had was Rebecca’s awesome slide deck because our hardline to the internet was dead (as were most booths) Tuesday morning.

The people who have visited us at the booth have been uniformly smart and enthusiastic and ask really great questions. While some folks are clearly still just looking and thinking (which is fine) the interest level at this show in real solutions to current enterprise problems is very high. So ++ on SONAR Server, Dashboard and Flightdeck.

When I joined Trampoline we were still supporting a product called “Collaboration Engine” which dated back to the earliest days of the company. It did what our customers wanted it to and it was also decent revenue, however when I looked at the product, talked with the team about it and then looked around at the marketplace and compared it to where other folks seemed to be headed, I recommended that we should cut it completely.

Why? Because I thought then that everybody would be doing “collaboration software” and it would become increasingly difficult to clearly differentiate our collaboration offering from others in this space. Collaboration in an enterprise means getting many many things right and it means potentially competing with experienced and/or entrenched competitors. There are clearly vendors here who are doing this well (IBM Connections is looking very slick, while Jive is here as well) and others who are highly entrenched (MS is here with SharePoint).

Most of the people I’ve spoken with told me “wow. Everyone else showing here is doing the same thing as eachother except for you. Your stuff is cool!” This was a really important bit of feedback and was very rewarding to hear. It’s nice to be told that you don’t look exactly the same as everybody else and to be appreciate for what you think you are doing well. People seem to really appreciate that we don’t build wiki, group, IM, email, workspace and blogging software but that we do make it much easier to build profiles to find people, skills and interests across large groups of people, and to visualize networks in interesting and engaging ways.

Wikis are clearly hot and there are lots of wiki companies here doing some neat stuff and again, glad they are doing it and doing it well, also very glad to not be “another wiki company”.

I don’t think that anyone one else at this show is eating email and automagically producing and maintaining user profiles of themes and connections, and lots of potential customers are noticing that this is what we do and they like it. It’s really refreshing.

Many of the vendors here at the show have come by and asked us about our upcoming API as they see what we are doing as very complimentary to their offerings. We can make collaboration tools like email and wikis work better. All cool.

The party last night was very good. Massive props to Rebecca; she kept her cool and created a really nice event. It was probably the nicest conference drinking event I’ve ever been to (and really, I’ve been to LOTS. Like, way more than 100), and that’s in spite of having to “work it” in the sense that we paid for it and so it was clearly soft marketing for us. It was really chill and fun and intimate and the music was good and people really seemed to be having a good time. Charles did a neat presentation on St. Agnes that was as interesting and low-key as the rest of the party.

As near as I can tell folks had lots of fun, and when Boston’s finest came they didn’t see the burned furniture or the donkey, so it was all good. (Okay, just kidding about some of that.)

Note to conference party planners – more money and more drinking and famous bands don’t always make for a better party. Try for intimate and fun and get fun smart people to show up. Think of the best non-work parties you’ve ever been to – they probably were way less over the top than the next conference party you are planning.

So – despite the hiccups it’s been a great event. I’m really glad we are here.

We’ve all been on our feet all day again, but for the booth at least we are in the home stretch – just one more session on the demo floor for of boothy goodness! W007!


Enterprise 2.0 Conference

By Charles Armstrong | Monday, June 9th, 2008

Boston, USA
Enterprise 2.0Trampoline is exhibiting at booth 209 and hosting a drinks party on Tuesday 10th.

Learn more about Enterprise 2.0 Conference 2008


The Hub FTW! Enterprise 2.0 in Boston Starts in a Week!

By peter | Monday, June 2nd, 2008

Trampoline will be in Boston in force in a week’s time (starting Monday 8 June) for Enterprise 2.0.

There are some great sessions, but the very best one will be the one where we buy you drinks – that’s Tuesday night. It says “smart dress is appreciated” but what we’d really like is if you show up wearing a cool hat. We love hats.

We have been pondering the almost obligatory references to the Boston Tea Party. If you have any suggestions for ways we can mine that particular cultural reference, please let us know.

The last post I made I referenced Spain and Spanish, and that produced an instantaneous onslaught of localized Spanish spam in our comments (all of which WordPress very precisely blocked). As blatant spam-bait, I am now going to attempt to reproduce this effect, except only with Boston English, hoping that the spam-bots are so good they will give me not only Boston-themed spam, but also spam written in Bostonian:

“Come across the rivah and inta town fuh the wicked pissa kegga we aw havin’ Toozday night! We ah down by the hawbah, therall be potty plattas, sgunna be killa!”


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